Mark's Note: I thought “OCR” meant Optical Character Reader and I thought a “BattleFrog” was the name of a minor league baseball team. But that's why I have guest bloggers… to bring in different perspectives. Today's post, another from Paul Critchley, does just...

Lean manufacturing can change a business, but the focus should be on the people—not the tools. Paul W. Critchley saw the power of lean as a plant manager at a growing medical device company. As the orders increased, every day the two-person shipping department...